Last Updated on: 19th Nov, 2023
Eight Network Creations Private Limited (“we/ us/ our(s)”) built the ‘EIGHT’ Web Portal and App (“Web Portal and App”) to provide users an uninterrupted and safe space to stream and consume audio content without having to worry about unjust solicitation of any personal or proprietary information (“Service(s)”). This Service is provided by us and is intended for the user to use the same as is.
The protection and security of your personal information and usage information is one of our top priorities. The present Policy is for our users to be able to know, identify, and understand how we use any personal information received by way of providing our Services through the Web Portal and App. A broad understanding of the same is condensed hereunder, however, we request you to read the complete Policy:
This present Policy is to inform visitors/users (“you/ yours”) regarding our privacy norms with respect to the collection, storage, use, and disclosure of information for anyone who uses our Services. This present Policy explains how we process and use your information. It is in our interest to protect your information and our dedication towards the same is absolute. The present Policy extends to only you and us, including our affiliates (if any), however, the present Policy does not extend to entities we do not own or control, including various companies/brands that you may interact with within the course of using our Services.
If you choose to use our Services, then you agree to the collection, storage, and use of information in consonance with the present policy. The terms used in this Policy have the same meanings as in our Terms and Conditions, which are accessible at (https://www.eight.network/terms-and-conditions) unless otherwise explicitly defined or stated in this present Policy with respect to the whole or a part of the Policy.
INFORMATION WE COLLECT
We collect your personal information and all other information in order to provide and continually improve our products and services. Here are the types of information we collect:
Automatic Information: We automatically collect and store certain types of information about your use of our Services, including information about your interaction with content and services available through the Web Portal and App such as, without limitation, streaming history, search queries, browsing history, account settings, interactions with other users, your use of third-party services, devices and applications in connection with the Services, inferences (i.e., our understanding) of your interests and preferences based on your usage of the Services, content you post to any part of the Services (images, audio, text, titles, descriptions, communications, and other types of content). Further, your interactions with our Web Portal and Apps, sites, and Services create data that is automatically stored by us; for example, when you open the Web Portal and App, listen to a title, download a title, search our catalog, leave a review or contact us for help. we also use your contact details and content preferences to improve your experience and to invent new ways to make things even better for you in the future.
Additional Information: using third-party platforms for logging in to our Web Portal and App enables us to see and utilize any personal information that you have made publicly available on such platforms of the nature mentioned above. However, in doing so, we are not made privy to your social activity on such platforms as your posts, stories, status updates, tweets, etc. Further, you understand and acknowledge that by logging in by way of your phone number, or through any third-party service provider(s) or social media platform(s), you give us unrestricted rights to see, save, and use your personal information along with allowing us to synchronize with your contacts, such as your address book, friend list, followers, etc. Further, by using any third-party application for logging in to our Web Portal and App, you agree and undertake to abide by and follow the terms and conditions and policies of such third party and you shall, in no manner whatsoever, hold us liable for any non-compliance with such policies and terms and conditions.
Log Data and Device Information: We want to inform you that whenever you use our Service, in the case of an error in the App we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device’s Internet Protocol address, device name, operating system version, the configuration of the Web Portal and App when utilizing our Service, the time and date of your use of the Service, and other statistics. In particular, we may collect information about log-in authentication attempts and successful authentications, your hardware and software, such as the hardware model, operating system version, device memory, unique application identifiers, apps installed, unique device identifiers, browser type, and information about your wireless and mobile network connections, such as mobile phone number, service provider, IP address, and signal strength. We also collect information through actions done by you on our Web Portal and App which includes your social interactions with other users and channels by way of messaging, comments, likes, and marking favorites, people you follow as well as what channels you listen to, liked and/or shared, etc.
Cookies: Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These cookies are sent to Your browser from the websites that you visit and are stored on your device’s internal memory. Some of these cookies are used to help us understand how you use our Products, how many people use our service, and how they use it. Other cookies are used to help us track the efficiency of our advertising campaigns on other platforms. This Service does not use these “cookies” explicitly. However, the Web Portal and App may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of the Services.
Voice Data: We collect and process voice data, which means and includes, without limitation, audio recordings of your voice and transcripts of those recordings that are collected through your voice input in any manner on the Web Portal and App, which may be used to improve the functionality of the Web Portal and App. We may also share information, from time to time, with our service providers, such as cloud storage providers, to help provide voice functionality for the Web Portal and App.
Information such as Your Email Address shall be protected by Us, although a third party may be able to see Your general geographic region and personalize content/ads that You see accordingly.
WHY AND HOW EIGHT USES YOUR DATA
Any information that we collect from you and/or gain from your usage of the Services and/or the Web Portal and App shall be used and/or shared for the following purposes:
Our legal basis for collection and processing of information: The legal basis for collection and processing of any information collected and processed by Us including any personal information is (i) your consent at the time of providing the information; (ii) where it is in our legitimate interests to do so and not overridden by your rights (for example, in some cases for direct marketing, fraud prevention, network and information systems security, responding to your communications, the operation of networks of groups by the network administrators, and improving our Web Portal and App). In some cases, we may also have a legal obligation to collect information about you or may otherwise need the information to protect your vital interests or those of another person. We may also process information to comply with a legal requirement or to perform a contract.
HOW IS YOUR INFORMATION KEPT SECURE
We value your trust in providing us with your information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
WHAT IF YOU WANT TO DELETE YOUR INFORMATION
Any user who has submitted information on the Web Portal and App has the right to (i) access, correct, and delete such information subject to us successfully verifying your identity; (ii) to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information by contacting our customer service team. (iii) opting out of receiving any promotional or marketing material by contacting our customer service team. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent; (iv) right to have the information transferred to another data controller; and (v) lodge a complaint with a supervisory authority, of an alleged infringement of applicable data protection laws. We shall endeavor to acknowledge any request received by us in relation to the aforesaid within 7 (seven) working days. You can request to delete your Information by contacting our customer service team. Please keep in mind that we will have to close and delete your account and access details to the Web Portal and App in order to delete your information and you will not be able to access the Web Portal and App and your previous purchases (if any made on the Web Portal and App).
To delete your account, please fill the form on the following link: https://www.eight.network/delete-account
LINKS TO OTHER SITES
Your information may be stored and processed in India or any other country in which We or our subsidiaries, affiliates or products, or service providers maintain facilities. We may transfer information that we collect about you, including information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. These countries may have data protection laws that are different to the laws of your country and, in some cases, may not be as protective. We have taken appropriate safeguards to require that your information will remain protected in accordance with this Policy.
We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce its agreements or for other business purposes. In the event, we have no ongoing legitimate business need to process your information, we may either delete or anonymize it.
We endeavor to comply with applicable norms and have a number of security measures to ensure there is no loss, misuse, or illegal alteration of information collected from its users. information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices for protecting your information. However, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply won’t be intercepted while being transmitted to us over the internet or wireless communication, and any information you transmit to Us you do at your own risk. If, despite our best efforts, an unauthorized breach of our security measures occurs, resulting in the unauthorized access, duplication, removal, or alteration of any information, third-party information, or other information, We, our directors, officers, employees, promoters, or affiliates shall not be held responsible for any loss resulting from such breach.
These Services do not address anyone under the age of 18 (eighteen). we do not knowingly collect personally identifiable information from children under 18 (eighteen) years of age. In the case we discover that a child under 18 (eighteen) has provided us with information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at firstname.lastname@example.org to have such information flagged and removed.
If you wish to opt out of receiving non-essential communications such as promotional and marketing-related information regarding the Services and our products or services, please contact us at email@example.com.
CHANGES TO THIS POLICY
This Policy is effective as of Nov 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We may update our Policy from time to time. Thus, you are advised to review this page periodically for any changes. We reserve the right to update or change our Policy at any time and you should check this Policy periodically. your continued use of the Service after we post any modifications to the Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Policy. We will notify you of any changes by posting the new Policy on this page and in case of any material changes to this Policy, we will place a prominent notice on our Website/App.
GOVERNING LAW AND JURISDICTION
Grievance Redressal: Further, for any claims, queries, and complaints, in line with our Community Guidelines and Terms and Conditions, then you may kindly reach out to us at firstname.lastname@example.org.